Technical Assistance
I forgot my password, how do I sign on?
If you are a prospective employee, go to the Applicant Home page, enter your email address and click on "Forgot your password." You will be asked to confirm that you wish to change your password. Click "OK." An email will be sent to you immediately with a random password which you can use to sign on to the system. Once you have signed on, click on "Change Password" to reset your password.
If you are a current employee, go to the sign on page and click on the "Forgot your password" link. You will be asked to enter your employee ID number. An email will be sent to you immediately with a random password which you can use to sign on to the system. Once you have signed on, you will be asked to change your password.
What should I do if I experience errors while attempting to apply on your site?
If you are not able to troubleshoot the error after reading frequently asked questions in the Career Help Center, please contact us either by submitting an email on the Contact Us Form or calling the Help Line at 651-603-HELP, option 7. You will be assisted with your application. If possible, please send us screen prints of the error messages as this helps us to get detailed information on the error.
What operating systems and supported browsers can be used with the online application system?
Macintosh Users - The Career site has been tested with operating systems 9.2, 10.28 and higher.
- Operating system 9.2 - Browers tested include Internet Explorer 5.1.7 and higher.
- Operating system 10.28 and higher - Browsers tested include Firefox and Safari.
PC Users - The Career site has been tested with Windows 98 and higher. Most standard browsers work with the Career site including:
- Internet Explorer 5.5 or higher
- Netscape Navigator 7.0 or higher
- Mozilla Firefox
Note: Oracle/PeopleSoft, Inc has not certified this solution with the browser “Internet Explorer 7” or with the operating system “Windows Vista.” This means that our software provider, Oracle/PeopleSoft, Inc., has not yet tested our version of this software with the two products listed above. While we do not expect any problems, any which do exist cannot be corrected until our provider completes testing and issues appropriate fixes.
Upgrading your browser:
Upgrading your operating system and software: Upgrades for operating systems and software are released from time to time. These upgrades are sometimes called “fixes” or “service packs.” Problems may arise if your computers operating system or browser software is not up to date.
· Macintosh users may use the instructions in the following link to determine if an upgrade is needed.
http://docs.info.apple.com/article.html?artnum=106704
· Windows users may use the following link to determine if an upgrade is needed.
http://update.microsoft.com
Clearing Your Browser's Cache
Your browser's cache stores the contents of all the Web pages that you have visited during a session. In some cases the cache can cause the browser to behave abnormally. To clear your browser's cache, follow the instructions below:
- Netscape 6.x, 7.x and 8.x users:
- Select Edit, then Preferences.
- Select Advanced from the Category listing.
- Select Cache.
- Select the Clear Disk Cache button then the Clear Memory Cache buttons.
- Select OK.
- Internet Explorer 5.x and 6.x users:
- Select Tools, then Internet Options.
- Select the General tab at the top.
- Select the Clear History button.
- Select Yes to confirm.
- Select Delete Files.
- Select OK.
- Select OK to close the Internet Options Screen.
- AOL 5.0-7.0 and AOL Explorer 1.2 users:
- Select System Information.
- Select the Utilities tab.
- Select the Clear Browser Cache.
- Mozilla Firefox 1.5 users:
- Select Tools, then Clear Private Data.
- Select the Browsing History, Saved Form Information, Cache, and Authenticated Sessions options.
- Select the Clear Private Data Now button.
What privacy settings should I enable? (cookies)
Enable Cookies if you receive the following error "You must have Cookies enabled in order to sign in to your PeopleSoft application".
For Internet Explorer browsers, complete the following steps:
- Access Internet Options under Tools menu
- Locate Cookies on the Privacy
- Click on Advanced and make certain Accept Cookies is turned on
For Netscape browsers, complete the following steps:
- Access Edit menu
- Locate Preferences
- Click on Advanced Tree Node
- Select Accept All Cookies
What happens if I have Pop up blockers set-up on my computer?
Pop-up blockers will prevent you from opening windows on the Career site. We suggest that you disable blockers when you access the site.
What happens if the system timeouts while I am completing an online application?
To prevent lost of data entry, you should perform a task at least once every 18 minutes. Leaving your screen unattended for over 18 minutes will result in a timeout. It’s a good idea to gather all needed paperwork before you begin the application process.
How do I navigate through the online application?
You can navigate through the online application by using the "Next" and "Previous" buttons at the bottom of each page. In addition, once you have completed a page, you can use the circled numbers at the top of the page to move throughout the application. Do not use the "Back" button on your toolbar. Using the back button will cause you to lose data and you will need to begin the application process again.
I am receiving the message "You are not authorized to access this component." What should I do?
Close all browser windows and open a new window.
When is the online system available?
The Career site is unavailable from 2 a.m to 6 a.m. each day.
What if I have security concerns?
For security purposes, be sure to sign off when you have completed all work on the Career site.
I still have a question. What do I do?
Use our online question form to submit questions to the Human Resource Department. Click here to submit a question. You may also call our Help Line during normal business hours, Monday - Friday, 8:00 a.m. - 4:30 p.m. (Central Standard Time) at 651-603-HELP, Option 7.
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